Contact Us: info@monicahairproducts.com | Call Us +44 (0)7904 605366
Delivery
We aim to dispatch orders within 1 – 2 working days however this can vary due to stock availability.
Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.
Orders placed between 2pm Thursday and 2pm Friday will be out for delivery on Monday. If Monday is a bank holiday then the order will be out for delivery on Tuesday. We accept no responsibility for late, missed or non-delivered orders as these are carried out by a courier company on our behalf.
Please note: This service does not apply during promotional periods, following a bank holiday weekend or during the Christmas & New Year period. During these times we will endeavour to get your order to you on the next working day but this may not be possible due to the large amount of orders we receive.
Delivery times shown are from date of dispatch (transit time only). All delivery dates are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.
Standard Delivery Charges
| UK Mainland | (excluding Rural Scotland) | £4.98 | £5.98 |
| Isle of Wight | £13.98 | £16.78 | |
| Rural Scotland | £14.98 | £17.98 | |
| Channel Islands & Isle of Man | (Free Delivery to Rural Scotland on orders over £300, terms apply) | £14.98 | £17.98 |
| Northern Ireland & Scottish Islands | £17.98 | £21.58 | |
| Scilly Isles | £19.98 | £23.98 | |
| Belgium, Denmark, France, Germany & Republic of Ireland | Europe Zone 1 | £9.98 | £11.98 |
| Italy, Latvia, Luxembourg, Netherlands, Slovenia, Spain & Sweden | Europe Zone 2 | £14.98 | £17.98 |
| Austria & Greece | Europe Zone 3 | £19.98 | £23.98 |
| Bulgaria, Czech Republic, Lithuania, Slovakia & Romania | Europe Zone 4 | £24.98 | £29.98 |
| Estonia, Finland, Hungary, Poland & Portugal | Europe Zone 5 | £29.98 | £35.98 |
| Norway & Switzerland | Europe Zone 6 | £44.98 | £53.98 |
Delivery Times
Delivery times shown are from date of dispatch (transit time only). All delivery dates are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.
| UK Mainland | (excluding Rural Scotland) | 1 day |
| Isle of Wight | 2 days | |
| Rural Scotland | 2 days | |
| Channel Islands & Isle of Man | (Free Delivery to Rural Scotland on orders over £300, terms apply) | 2 days |
| Northern Ireland & Scottish Islands | 2 days | |
| Scilly Isles | 2 days | |
| Belgium, Denmark, France, Germany & Republic of Ireland | Europe Zone 1 | 2-3 days |
| Italy, Latvia, Luxembourg, Netherlands, Slovenia, Spain & Sweden | Europe Zone 2 | 2-6 days |
| Austria & Greece | Europe Zone 3 | 3-9 days |
| Bulgaria, Czech Republic, Lithuania, Slovakia & Romania | Europe Zone 4 | 3-7 days |
| Estonia, Finland, Hungary, Poland & Portugal | Europe Zone 5 | 4-5 days |
| Norway & Switzerland | Europe Zone 6 | 3-6 days |
Free delivery offer
Applies to orders placed online totalling £300 or more for delivery to UK mainland only
Damaged, incorrectly delivered or missing goods
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received or goods listed on the delivery note are missing please inform us within 48 hours of delivery. We are not liable for any loss of earnings or other costs incurred due to damaged or incorrect products received, or items missing from deliveries.
We’ll begin an investigation immediately and contact you with the next steps. You will be reimbursed the cost of delivery if required to send anything back to us, but please note photos will be requested for damaged items.