WEBSITE TERMS AND CONDITIONS for
The term ‘Monica Hair Products Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Monica Hair Products Limited, 75 Sherrards Way, EN5 2BP. The term ‘you’ refers to the user or viewer of our website.
Monica Hair Products Limited is a trade only supplier. By purchasing from us you are confirming that you are qualified in the hair or beauty profession and as such are competent in using the products sold on this website. We will not be held responsible for any injury or damages incurred by users of the products we sell. We reserve the right to ask for proof of professional status and to refuse to fulfill an order if we believe the person ordering is not a trade customer. As a business user, it is your responsibility to ensure that you are insured for products that you are using.
USE OF INFORMATION
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Colours of products may vary greatly due to differences in camera/monitor settings; product packaging may also be different to that shown.
All products are subject to stock availability. If there is insufficient stock to deliver the goods ordered by you, we will attempt to transfer the item(s) from our stores. We will contact you (usually via email) confirming which item(s) are out of stock and give you a new estimated date for delivery. We will not be obliged to offer compensation for any disappointment suffered.
We reserve the right to correct any pricing errors on the site at any time. All purchases are subject to availability and Monica Hair Products Limited reserves the right to refuse to supply to any individual or company for whatever reason.
All prices are inclusive of VAT and exclusive of delivery and are quoted in Pounds Sterling unless otherwise stated.
Special offers are subject to availability (while stocks last) and may change without notice. In-store offers may not be available online; online offers may not be available in-store. When a free or discounted product is issued as part of a special offer, this must be returned or full selling price paid if the qualifying product is returned as unwanted.
CANCELLATIONAND AMENDMENTS TO ORDERS
We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If your order has already been dispatched from the warehouse, then you’ll need to return any unwanted items following our returns procedure.
If your order hasn’t yet been processed by the warehouse, we may be able to change delivery address details, remove items from your order or cancel it completely. Cancellation and amendment of orders cannot be done outside business hours.
Payment in full is required to be made by any of the following credit/debit cards: Visa (including Electron), MasterCard or Maestro through this website prior to dispatch of goods.
We aim to dispatch orders within 1 – 2 working days however this can vary due to stock availability
Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.
Orders placed between 2pm Thursday and 2pm Friday will be out for delivery on Monday. If Monday is a bank holiday then the order will be out for delivery on Tuesday. We accept no responsibility for late, missed or non-delivered orders as these are carried out by a courier company on our behalf.
Please note: This service does not apply during promotional periods, following a bank holiday weekend or during the Christmas & New Year period. During these times we will endeavour to get your order to you on the next working day but this may not be possible due to the large amount of orders we receive.
For full information about delivery and associated charges, please visit our DELIVERY page.
DAMAGED, INCORRECTLY DELIVERED OR MISSING GOODS
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received or goods listed on the delivery note are missing please inform us within 48 hours of delivery. We are not liable for any loss of earnings or other costs incurred due to damaged or incorrect products received, or items missing from deliveries.
We’ll begin an investigation immediately and contact you with the next steps. You will be reimbursed the cost of delivery if required to send anything back to us, but please note photos will be requested for damaged items.
OWNERSHIP OF GOODS
We will retain ownership of the goods you order until we receive full payment for the order including any applicable delivery charges. Once the goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Returning goods bought online is not a problem, all we ask is that they’re returned within 28 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge).
Therefore, please inform us of your intention to return goods prior to dispatch.
Please return goods to the address shown below and ensure a copy of your invoice/receipt accompanies the return. We strongly recommend that you use some form of recorded delivery and that goods are securely packaged and insured as we cannot accept any responsibility for lost or damaged goods.
If you’re unable to send goods back to us we may arrange a collection however the cost of this will be deducted from any refund due. Collections usually cost around £8.33+VAT, you may need to pay in advance if the refund due does not cover this.
The original delivery charge cannot be refunded.
Please send your returns to:
75 Sherrards Way
Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and or up to date.
LAW AND JURISDICTION
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited without express permission.
All trademarks reproduced on this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Monica Hair Products Limited shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, act of god or failure to deliver by suppliers or couriers.
Our name is:
Monica Hair Products Ltd.
Our address is:
75 Sherrards Way,
Our contact details are: